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REFUNDS, PARTIAL REFUNDS AND RESTOCKING FEES (US)

Shophoop.com does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn't match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

Restocking Fees

If you use the return online portal to process your return within the item's return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:

You returnYou receive
  • Defective items (no fault of customer)
  • Unopened items returned in the original condition as shipped
  • Wrong item shipped or item does not match what was shown on the shophoop.com website
  • 100% of the item's purchase price AND free shipping label

    Partial Refunds

    You may receive a partial refund to the original form of payment* for the items listed below.

    You returnYou receive
  • Non-defective items that are returned opened and within the item's return policy period
  • Non-defective special orders or custom-built items within the return policy period
  • 80% of the item's purchase price

    You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require shophoop.com Customer Service assistance.

    You returnYou receive
  • Non-defective items that are returned unopened and beyond the return policy period
  • 80% of the item's purchase price
  • Returns received in any of the following conditions may be rejected or may receive a partial refund.
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to shophoop.com error
  • Physical user damage
  • Up to 50% of the item's purchase price

    Rejected items will be returned to the customer

  • Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition and within the return policy window
  • 65% of the item's purchase price

  • Opened physical software, DVDs, games with plastic wrap removed and ALL downloadable software not due to shophoop.com error
  • 0% of the item's purchase price (non-refundable)

    Please Note:

    Shophoop.com non-returnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, consumable items (e.g., batteries, ink and 3D printer filament), and items that are user damaged, unsanitary or missing major contents.

    Download the Refunds, Partial Refunds and Restocking Fees (US) PDF: Click Here